League Pulse - Bring Your Madden League To Life

Changes to Support and Billing
Posted on Jan 15, 2011 by Brad Mallett
There are two basic bottom lines, here. 1) There is not a tremendous amount of support needed at this point 2) I am terrible at logging into the damn forums So... support will now be 100% e-mail based. There are two new options, making for three support options in total: 911@leaguepulse.com For emergencies. "My site is down!" Etc. This one's been around for a while, so people know how to use it. help@leaguepulse.com Non emergency support related to your league. I will be as prompt as possible, but will assume anything on this e-mail is not a show-stopper. billing@leaguepulse.com Any issues relating to billing come through this address. These addresses will all forward to the e-mail account I check every day, so this should allow me to give prompt service in most cases. Update to the Billing Contract Over the years I've run League Pulse there have been many, many issues with billing with many, many different customers. This can be a pain to manage, in general, and in fact when I got married, my partner took over accounting duties because I was so terrible at it. To further help mitigate the issue of accounting screw-ups, there will now be a $20 fee if your payment fails 3 times (causing PayPal to cancel your subscription). You will be given one month to come up with the $20, after which time your league will be suspended until you come up with the payment. To be clear, if your payment fails on the first try but succeeds when PayPal tries again, this is generally not an issue (I do reserve the right to deal with the situation on a case-by-case basis if this becomes a frequent problem for a given customer). Cheers, Brad
Join Community Discussion (by Brad Mallett on Jan 15, 2011)	Replies - 0 :: Views - 3

Back in Business
Posted on Aug 24, 2009 by Brad Mallett
It took me much longer to get back to something approaching normal than I planned on, but I'm mostly settled in Toronto, now, and I should be able to provide normal support from here on out.
Join Community Discussion (by Brad Mallett on Aug 24, 2009)	Replies - 0 :: Views - 1

League Pulse Unavailable For At Least A Week
Posted on Jul 26, 2009 by Brad Mallett
I am moving to Toronto this week and will not be available until next week, at the earliest. Support and new league setups will not be being processed until I get back up and running. (to be clear, I'm on the east coast, so it's a long distance move, hence the extended downtime). Brad Mallett
Join Community Discussion (by Brad Mallett on Jul 26, 2009)	Replies - 0 :: Views - 1

Happy Holidays
Posted on Dec 19, 2008 by Brad Mallett
To all that celebrate something or other this time of year, Happy Holidays! I'm off to the homeland until the 1st. I'll check in every few days, but support will be limited. I will not be checking in at all from December 24-28. If something happens to go wrong during that time, I apologize, but it'll have to wait. Happy Holidays, Brad
Join Community Discussion (by Brad Mallett on Dec 19, 2008)	Replies - 0 :: Views - 1

On Vacation
Posted on Apr 16, 2008 by Brad Mallett
From Friday April 18 until Saturday April 26 I will be honeymooning in New York City. I will not be processing new signups or responding to tech support during this time. I'm hoping nothing significant will come up during that time. I'll make sure to dedicate some time on Saturday to make sure any outstanding issues get resolved as quickly as possible. cheers, Brad
Join Community Discussion (by Brad Mallett on Apr 16, 2008)	Replies - 0 :: Views - 1