|Changes to Support and Billing
Posted on Jan 15, 2011 by Brad Mallett
|There are two basic bottom lines, here.
1) There is not a tremendous amount of support needed at this point
2) I am terrible at logging into the damn forums
So... support will now be 100% e-mail based.
There are two new options, making for three support options in total:
For emergencies. "My site is down!" Etc. This one's been around for a while, so people know how to use it.
Non emergency support related to your league. I will be as prompt as possible, but will assume anything on this e-mail is not a show-stopper.
Any issues relating to billing come through this address.
These addresses will all forward to the e-mail account I check every day, so this should allow me to give prompt service in most cases.
Update to the Billing Contract
Over the years I've run League Pulse there have been many, many issues with billing with many, many different customers. This can be a pain to manage, in general, and in fact when I got married, my partner took over accounting duties because I was so terrible at it.
To further help mitigate the issue of accounting screw-ups, there will now be a $20 fee if your payment fails 3 times (causing PayPal to cancel your subscription). You will be given one month to come up with the $20, after which time your league will be suspended until you come up with the payment. To be clear, if your payment fails on the first try but succeeds when PayPal tries again, this is generally not an issue (I do reserve the right to deal with the situation on a case-by-case basis if this becomes a frequent problem for a given customer).
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(by Brad Mallett on Jan 15, 2011)
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